Program overview
The Diploma in Hotel and Hospitality Management prepares students for operational and supervisory roles in hotels, resorts, restaurants, tourism businesses, and customer-service environments. Students develop knowledge and practical skills in front-office operations, housekeeping, food and beverage service, guest relations, hospitality administration, and workplace communication.
Core modules
- Introduction to Hospitality
- Front Office Operations
- Housekeeping Operations
- Food and Beverage Service
- Customer Service Excellence
- Hospitality Communication
- Food Safety and Hygiene
- Hospitality Sales and Marketing
- Supervisory Skills
- Career Preparation
Entry requirements
- Minimum age 17
- High school completion
- Basic English proficiency
Where graduates go
- Front Desk Agent
- Guest Relations Officer
- Reservation Agent
- Housekeeping Coordinator
- Food and Beverage Service Associate
- Restaurant Supervisor
- Customer Service Representative
- Hospitality Administrator